Great buying experience using Mullinax once again. We knew the vehicle we wanted, used our buying plan and got that vehicle at the price as described. We were even able to retain a lower interest rate on financing that I had arrived on property with. Extremely satisfied.
Overall Score: 4.8
I had left a request on the web for several dealerships in my area for someone to contact me about a 2013 Mustang. Half an hour later I received a call from Bruce Huppert at Mullinax Ford. I was pleasantly suprised as to how quickly I was contacted. He sounded very professional and positive and offered me the opportunity to stop by to see the car. That afternoon, I did stop at Mullinax and Bruce showed me a Mustang in stock that had all the options I was looking for except the color. He assured me he could get me the car I wanted. I was very impressed with Bruce demeanor and overall professional behavior. Although I started the day just browsing, I decided to buy the car from Mullinax later that day. While the final price I was offered was several hundred dollars more than what I had received from other dealerships, I decided to buy the car from Mullinax primarily because of Bruce. He got me the car I wanted later that same day and I purchased it.I picked up the car that evening and the following day discovered it had a bad scratch on the back bumper. I called Bruce and took the car back to Mullinax. He took me next door to Mullinax body shop and introduced me to David Shaw who assured me he will take care of it. I picked up the car two days later and it looked fantastic. There was no sign of the scratch. David’s shop did an incredible job and I was very grateful.Overall, I was very pleased with my buying experience primarily because Bruce made it that much more pleasant. There was never any pressure, or gamesmanship and I appreciated that very much. But what really impressed me futher was that it became apparent to me that other people at Mullinax were also courteous and treated customers with dignity and respect. (Thank you David Shaw). This was definitely not the experience I have had in the past when I dreaded walking into a dealership to buy a car.
Very hassle free buying experience. I called my salesman (whom I’ve used in the past), told him what I wanted, he located it for me, worked out the numbers on my trade and we made a deal. Even the finance manager alerted me to a couple of deals I didn’t know existed that were better fits for me. My new truck was very, very dirty with oxidation all over it but the detail guys delivered it to me spotless. I was a little disappointed to learn two weeks later that my salesperson was no longer with Mullinax but that won’t stop me from going back when I need a new truck.
We had a great experience at Mullinax Ford when we purchased our 2013 Ford Explorer Limited a few weeks ago. Our salesmen, Carter Lee was so pleasant to work with. He really knew what he was talking about when describing all the features in our vehicle. I would definitely recommend Mullinax Ford.
We liked the one-price concept with Mullinax. Our salesman was very pleasant and professional and we are very happy with the 2013 Ford Escape that we purchased.
Overall Rating: 5
I called on the phone for an Escape and talked to the salesman. You did not have the color in stock that I wanted, so he ordered one from one of your other locations and I had it within 2 day. I was very pleased with the service I received from Ray Bowen.
Overall Rating: 4.8
We were looking for a small new car for my wife. Dale was very informative and did not pressure us to make a decision. We reviewed several choices and clearly made our intent known that we would comparison shop other makes and models. We settled on a new 2013 C-max Ford Hybrid. The particular color and interior was not readily available so our salesman, Dale Scholfield, searched incoming inventory and kept us informed as to the desired car’s arrival. Dale, knows his cars and was most helpful in teaching us the basics of handling this new cars many electronic and other options. I have to say that we have no reservations in recommending this dealership and Dale to our friends. Considering that many of them have an interest in this Hybrid system we will be doing just that.
We have purchased several new Fords from Mullinax. We always deal with Ray Bowen who represents the dealership and brand superbly. Mr. Bowen is very professional, highly effective and completely honorable. Virtues to be truly admired in today’s car world. Our most recent purchase experience with the dealership and Mr. Bowen was excellent – as always.
I purchased a 2013 Escape Titanium. My Salesman was Billy & he was extremely accommodating & knowledgeable about the product. The vehicle had to be ordered & I waited for a few months for delivery because of several unexpected delays not due to Mullinax but rather Ford & GOD. An unusual weather system destroyed an entire new car shipment & the vehicle had to be manufactured again. Billy was very professional, courteous, and willing to go that “extra mile” to make my experience memorable. I will continue to do business w/Billy & Mullinax in the future & he can count on referrals